Carewell Benefits Supervisor
$5,892.46 to $7,896.46 Per Month
Posting Expiration Date
August 14, 2021
Are you passionate about supporting initiatives that improve the quality of public services and jobs in Oregon? If you have experience in government, benefits administration, worker training, or nonprofit administration, we want to talk with you!
Ready to join us? A resume, cover letter and references are required for all applications. Your cover letter should explain your reason for wanting to work for RISE Partnership and provide an example of your demonstrated success in a similar position. To apply, submit your cover letter and resume via this job posting at Indeed.com.
Reporting to the Carewell Benefits Manager, the Benefits Supervisor will assist in the day-to-day supervision of the enrollment team. The position will be part of a management team responsible for accomplishing the Carewell Benefits department objectives. This position will be directly responsible for supervising the enrollment staff and organizing and monitoring work processes.
- Implements and enforces systems, policies, and procedures to ensure the desired goals and outcomes are achieved.
- Maintains a safe and healthy work environment by establishing and enforcing organizational standards and adhering to federal HIPAA and PHI regulations.
- Supervises the enrollment team by defining and setting weekly goals, developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operational problems, and ensuring reference materials are up to date.
- Provides quality service by enforcing quality and customer service standards.
- Oversees team workflows utilizing a variety of systems and tools (Salesforce, Slack, Phone System, SIMON,etc.)
- Provides consistent coaching to staff that empowers them to make appropriate job decisions within their scope of authority.
- Conducts performance reviews in a timely manner providing specific feedback on performance and engages in collaborative goal setting for the success of the staff and organization.
- Provides oversight and assistance to the benefits team in responding to inquiries from care providers to ensure consistent messaging and collaborative problem solving.
- Works independently under the direction of the Carewell Benefits Manager to ensure program outcomes are reached.
- Provides recommendations for driving benefit innovations and operational performance.
- Evaluates processes, identifies problems, and develops process improvement strategies to enhance the customer experience and efficiency of the department.
- Participates in tracking vendor operational effectiveness using KPIs and outcomes, reporting these when requested.
- Attends stakeholder meetings including, but not limited to, internal leadership, state partners, union leaders, professional associations, and industry partners, as needed.
- Participates in recruiting and interviewing candidates for Carewell Benefits teams.
- Participates in the development of an annual training plan for staff.
- Must pass a background check and federal authorization process in order to enroll people in the Affordable Care Act.
- A commitment to advancing the voice and conditions of Oregon’s homecare and personal support workers.
- Performs other duties commensurate with the level of this position, as needed.
Knowledge, Skills, and Abilities
- Operational Performance Management/Quality Management
- Fostering teamwork
- Coaching staff
- Giving performance feedback
- Excellent verbal, written, and interpersonal skills
- Thrive in a fast-paced, often ambiguous, and changing work environment
- Ability to analyze and present data to ignite action, track and evaluate operational effectiveness, and identify and mitigate risks
- Sound judgment and ability to accurately prioritize when given multiple projects
- Demonstrated ability to think creatively, work well under pressure, and complete multiple assigned tasks in a timely and accurate way
- Self-motivated with ability to work well independently, with a team, and to think on your feet
- Ability to use the following office equipment, tools, and machines: laptop computer and mouse, mobile phone, printer, copier
- Ability to support RISE’s organizational values of Respect, Integrity, Service, and Equity in the development and delivery of your work including demonstrated positive interactions with staff, vendors, the consumers we support, and other organizational stakeholders
- Two or more years of supervisory experience
- Two or more years working in the health benefits industry
- Experience in and demonstrated commitment to leading on equity and inclusion
This position is responsible for supervising other staff members.
- Check the appropriate health classification group for this position:
□ Group 1 – Requires physical abilities to perform instant or sustained arduous physical activity
✓ Group 2 – Requires occasional lifting and exertion for short periods
□ Group 3 – Requires very limited physical exertion
- Readiness to work occasional long hours, weekends
- Able to travel between worksites and/or meeting locations within the state
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.