Support Specialist

Support Specialist

Duration

Limited Duration (Expires June 30, 2022)

Salary Range

$22.47 to $32.92 Per Hour

Posting Expiration Date

September 9, 2021

Are you passionate about access to training and benefits for workers? If you have leadership experience in government, worker training, or nonprofit administration, we want to talk with you!

Application Requirements

Ready to join us? A resume, cover letter and references are required for all applications. Your cover letter should explain your reason for wanting to work for RISE Partnership and provide an example of your demonstrated success in a similar position. To apply, submit your cover letter and resume via this job posting at Indeed.com.

Position Summary

Reporting to the Training Experience Manager, the Support Specialist will be part of a team of professionals who help deliver the benefits of labor-management Trusts. The Support Specialist will assist in supporting workers who experience barriers to accessing their training and benefits.

Essential Functions

  • Receive and process worker inquiries 
  • Discern, identify and raise learner concerns that require immediate attention 
  • Liaison with the Member Assistance Center (MAC)
  • Provide resources and support for workers as requests arise
  • Process requests for offline curriculum support through means of coordination using USPS, UPS, or FedEx
  • Support Trainers’ concerns/requests, resolving problems and escalating issues as appropriate
  • Evaluate workers’ reports of undue burden, determine workers’ eligibility for support, and process support for workers experiencing undue burdens
  • Provide tech support to homecare/personal support workers using the Learning Management System (LMS), or other tools 
  • Provide cross functional support in areas where needed during pilot phase as we navigate through online trainings
  • Work closely with Student Support Specialist and Logistics Support Specialist to assist homecare/personal support workers needing any additional help accessing online training

Knowledge, Skills, and Abilities

  • Thrive in a fast-paced, often ambiguous, and changing work environment
  • Excellent communication skills, both written and verbal
  • Sound judgement and ability to accurately prioritize when given multiple projects 
  • Demonstrated ability to work collaboratively to find solutions to complex multi-disciplinary problems
  • A commitment to giving workers the capability and confidence they need to make the most of their union-negotiated benefits
  • Experience using software such as: Salesforce, Google Drive, Slack
  • Ability to support RISE’s organizational values of Respect, Integrity, Service and Equity in the development and delivery of your work including demonstrated positive interactions with staff, vendors, the consumers we support and other organizational stakeholders
  • Ability to use the following office equipment, tools and machines: laptop computer and mouse, mobile phone, printer, copier

Experience

  • 1+ years of previous experience in a similar role
  • Experience in customer service or logistics

Supervisory Responsibilities

This position is not responsible for supervising other staff members.

Working Conditions

  • Check the appropriate health classification group for this position:

□ Group 1 – Requires physical abilities to perform instant or sustained arduous physical activity
✓ Group 2 – Requires occasional lifting and exertion for short periods
□ Group 3 – Requires very limited physical exertion

  • Readiness to work occasional long hours, weekends

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Application Requirements

Ready to join us? A resume, cover letter and references are required for all applications. Your cover letter should explain your reason for wanting to work for RISE Partnership and provide an example of your demonstrated success in a similar position. 

Pay and Benefits

We offer competitive wages and top-notch benefits, including major medical, dental, vision, employee assistance program benefits for ourselves and if applicable our dependents, as well as retirement and leave benefits.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our team members are also responsible for conduct consistent with our EEO standards and are expected to demonstrate respect for all coworkers and participants. We also recognize the desirability of increasing employment opportunities for people of color, women, LGBTQQI, people that are bilingual or multilingual, and people with disabilities.

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